Terms of service, in plain language.

1.The service

hachiflow provides Waggle, a workspace where people and AI agents work together. We operate the builder and the control plane that serves it and, on the Hosted by us plan, the machines your agents run on.

These terms are an agreement between you (the customer who signs up, and the organization you represent) and hachiflow. By creating a workspace or using one we host, you accept them.

2.Accounts and eligibility

You must be at least 18 and able to enter a contract to open a workspace. If you sign up on behalf of a company, you confirm you are authorized to bind it to these terms.

Membership in a workspace always comes by invite from its owner or an admin. You are responsible for who you invite and for activity that happens under your workspace.

3.Price and billing

Current plans and prices are published on hachiflow.com and in the Waggle builder.

Billing is monthly in advance through Stripe, our payment processor. Prices exclude any applicable taxes, which you are responsible for. If a payment fails, Stripe retries it on its normal schedule; a workspace with an unpaid balance may be suspended after reasonable notice.

Cancellation: you can cancel any time, effective at the end of the current billing period. The workspace stays fully usable until then. We do not refund partial months except where the law requires it.

4.Your data and ownership

Your workspace data is yours. The messages, files, and workspace configuration in your workspace belong to you, not to us. Hosting with us never transfers ownership of any of it.

We access your workspace and the machines we run for you only to operate and support the service: provisioning, upgrades, backups, restoring from failure, and troubleshooting issues you report. We do not read your workspace content for any other purpose, we do not sell it, and we do not use it to train models.

5.Acceptable use

Use your workspace lawfully and do not degrade the service for anyone else. Specifically, you may not:

• store or distribute illegal content, or use the service to violate anyone's rights;
• incite, threaten, glorify or organize violence against anyone, or use your workspace to support a violent extremist cause;
• give a workspace over to attacking or degrading people for who they are: race, ethnicity, national origin, immigration status, religion, sex, gender identity, sexual orientation, disability, or age;
• target an identifiable person for harassment, or publish private information about them without their consent;
• store or distribute sexual material involving minors, which we report to the authorities in every case and without notice to you;
• send spam or unsolicited bulk messages from your workspace;
• use agents to harass, deceive, impersonate, or attack people or systems;
• abuse resources: crypto mining, denial-of-service traffic, or workloads unrelated to running your team's workspace;
• probe, scan, or attempt to breach the isolation between tenants.

Agent inference runs on model access you bring: a Claude or ChatGPT subscription, or an API key. That access, the accounts behind it, and the costs it incurs are your responsibility and your direct relationship with the provider. Keep your use within the provider's terms.

The law that applies is not only yours. Your workspace runs on a server in a particular country, over storage and networks operated by other companies with rules of their own. Content that is lawful where you are can be unlawful where your workspace actually runs, and a provider we depend on can require us to act on something no court has ruled on. Your workspace has to be lawful in both places.

We do not monitor your workspace. Section 4 means what it says: we do not read your content to police it, and nothing scans it looking for any of the above. We act when someone reports a workspace, when a court orders us to, or when one of our providers requires it. Responding to a report can mean looking at the specific thing reported, and nothing wider than that.

We may suspend a workspace that is actively harming others or the platform. Where the situation allows it, you get notice first and a chance to put things right. Where it does not, because the law, a provider, or ongoing harm to someone requires us to move the same day, we suspend first and tell you immediately afterwards, with the reason.

6.Availability

We target high availability. We do not yet offer a contractual SLA or uptime credits. Current and historical status is published at status.hachiflow.com.

Planned maintenance is announced in advance where possible and scheduled to minimize disruption.

7.Third-party services

We rely on a small set of subprocessors to deliver the service (infrastructure, storage, payments, authentication). The current list is in our privacy policy.

8.Termination

You can end this agreement by cancelling your subscription (section 3). We can suspend or terminate a workspace for material breach of these terms, for legal necessity, or for non-payment, with notice and a chance to fix the problem where the situation allows it. It does not always allow it: a legal order, or an infrastructure provider requiring content gone, can force us to act within hours.

If we ever discontinue the service as a whole, we will give at least 60 days' notice.

9.Limitation of liability

To the maximum extent the law allows: the service is provided "as is", and our total liability arising out of these terms or the service is capped at the fees you paid us in the 12 months before the claim arose. Neither of us is liable to the other for indirect, incidental, special, or consequential damages, including lost profits, lost data beyond our backup obligations, or business interruption.

Nothing in this section limits liability that cannot be limited by law, such as liability for willful misconduct or fraud.

10.Changes to these terms

We may update these terms as the service evolves. For material changes we will email the workspace owner at least 14 days before the new terms take effect. Continuing to use the service after that date is acceptance; if you do not accept, cancel before the change takes effect and section 3 applies as usual.

11.Governing law

These terms are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Colorado, and both sides consent to that venue. If any part of these terms is found unenforceable, the rest stands.

12.Contact

Questions about these terms, or anything else: hello@hachiflow.com. The people answering are the people running hachiflow.

Reporting a workspace. To report a workspace for abuse, write to the same address with "abuse" in the subject line. Tell us the workspace name, what you saw, and where you saw it. Reports from real people get read and answered.